Terms and Conditions

Effective Date: 01/01/2025

Welcome to We Do Tech Support LLC. Please read these Terms and Conditions ("Terms") carefully before using our website or engaging with our services and products. By accessing or using our site or purchasing our services or products, you agree to be bound by these Terms.

1. Introduction

These Terms and Conditions govern your use of the website operated by We Do Tech Support LLC, a company providing IT support services and reselling computer hardware and software based on customer-specific needs. These Terms apply to all users of the site, including customers, visitors, and others who access or use our services.

2. Services Offered

We Do Tech Support LLC offers the following services:
- Remote and on-site IT support for residential and business customers
- Network setup and troubleshooting
- Computer diagnostics and repair
- Data backup and recovery solutions
- Consulting on hardware and software procurement
- Resale of hardware (e.g., laptops, desktops, accessories) and licensed software tailored to customer needs

All hardware and software sales are based on availability and may involve third-party suppliers or manufacturers.

3. User Responsibilities

By using our website or purchasing our products/services, you agree to:
- Provide accurate and current information when requesting quotes, services, or purchases
- Comply with all applicable laws and regulations
- Not misuse the website or interfere with its operation
- Respect intellectual property rights and proprietary content
- Be responsible for securing your account access (if applicable)

4. Payment Terms

We accept payment via major credit/debit cards, ACH transfers, and approved business checks. Payment terms are as follows:
- IT Services: Payment is due upon completion of service unless otherwise agreed in writing.
- Product Sales: Payment is due in full prior to the ordering of any hardware or software.
- Invoices: Invoices must be paid within the payment window stated on the invoice, typically within 15 days unless otherwise specified.

Late payments may result in suspension of services or additional fees.

5. Return and Refund Policy

We strive to ensure satisfaction with every purchase. Our return policy is as follows:
- Hardware: May be returned within 15 days of purchase if unused and in original packaging. A 15% restocking fee may apply.
- Software: Due to licensing restrictions, opened or digitally delivered software is non-refundable unless defective.
- Custom Orders or Special Purchases: Non-returnable unless damaged or defective upon arrival.
- Service Fees: Non-refundable once service is delivered unless otherwise stated in writing.

All returns require a Return Authorization (RA) number. Contact us at [Insert Contact Info] before returning any item.

6. Warranty Disclaimer

Hardware and software sold by We Do Tech Support LLC may carry warranties from the original manufacturers or suppliers. We pass these warranties through to the customer when applicable. We do not offer additional warranties beyond what is provided by third-party vendors unless stated in writing.

We do not guarantee that any hardware or software purchased will be error-free, uninterrupted, or compatible with all systems. IT support is provided on a best-effort basis, and results may vary.

7. Limitation of Liability

To the fullest extent permitted by law, We Do Tech Support LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or service interruptions, arising out of the use or inability to use our products or services.

Our liability shall be limited to the amount paid by you for the specific service or product giving rise to the claim.

8. Termination

We reserve the right to suspend or terminate access to our services or website at our discretion, without prior notice, if we believe you have violated these Terms or engaged in fraudulent, abusive, or illegal activity.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert County/State].

10. Modifications

We may update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website and services after such changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically for any updates.

Contact Us

If you have questions about these Terms and Conditions, please contact us at:
We Do Tech Support LLC
wedots816@gmail.com
(816)313-2334